Toolwire 411/FAQ's

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

System Requirements

• Cookies must be enabled. How can I enable cookies?

  • Chrome (PDF) Mac | PC

  • Explorer (PDF) IE8 | IE9

  • Firefox (PDF) Mac | PC

  • Safari (PDF) Mac
     

• How do I verify that Flash 10.3 or higher is installed? MAKE SURE YOU HAVE FLASH 10.3 OR HIGHER

  • Go to helpx.adobe.com/flash-player.html to update or verify that you are using Flash player 10.3 or newer. Once you update your Flash version, close all your open browsers and try again.

 

Connection Issues

• My session launches, but then stops. How do I get it to start up again?

  • Clearing your cache will solve several potential issues. Ensuring your cache is not significantly larger or smaller than 250 MB will also help alleviate issues and likely improve your browsing performance in general.

    
    Chrome: Settings > Under the Hood > Privacy

    Explorer: Internet Options > General tab > Browsing history > Settings

    Firefox: Options > Advanced > Network > Offline Storage 
     

• I have tried several solutions, what else can I do?
   

  • It can sometimes be difficult to determine why your access is not working. The best way to troubleshoot your situation is to eliminate the possibilities. Here are several things to help you get connected:

    1) Power cycle (reboot) your computer
    2) Power cycle (reboot) your modem and/or router
    3) Try an alternate browser
    4) Try an alternate computer
    5) Try an alternate Internet connection